TERMS AND POLICIES

• All sales are final.
• Specials pricing is available only while supplies last.
• Due to seasonal product availability partial orders may be shipped on sale merchandise. You will not be charged for items not shipped.
• Sorry, there are no rain checks or backorders issued on the specials merchandise.
• No refunds or exchanges are allowed on the specials items.

•     The invoice number.
•     The item(s) description.
•     The number damaged.
•     A description of the damage.
•     Was the shipping box damaged?

We always want you to be happy with items you have ordered. Please check your order within two days after you receive it. If you are not happy with your purchase, just e-mail us within two days for a return authorization number. Please use the email form at the bottom of the page to send us your email.
Please include the following information with your request:

• Name on the invoice.
• Invoice number.
• Your name.
• A daytime telephone number.
• The reason for the return or exchange.

After we receive your email we will send you an authorization number and then you can sent back the return within 14 days.

All returned merchandise must include:

•     The return authorization number issued by us. Any package without a return authorization number will be refused and returned back to the sender.
•     If possible return the item in the original shipping box.
•     Return the package with the freight paid and insured. We recommend you insure the parcel for the product replacement value. Have the package traceable since we are not responsible for any losses or damages.
•     Please give us the reason you are returning the item.

After we receive your return:

    We will credit your credit card for the returned merchandise less any restocking fees (if necessary).
    No Christmas returns will be accepted after December 1st.
    If the merchandise was used, we cannot resell it. So there will be no refund given for any used items. Any returned used merchandise will be donated to charity.
    Any package we receive after 20 days from the email date with the return authorization number will be returned back to you, at the your expense.
    Any unauthorized returns without a return authorization number will be refused or returned back to you, at your expense.
    Please note these return policies are non-negotiable!

Credits and Exchanges:
Credits and Exchanges are usually processed within 10 days (During December it may take up to 20 days) of receipt of authorized return item. Credits will not be issued without the proper Return Authorization Number.

Credits and Exchanges are usually processed within 10 days (During December it may take up to 30 days) of receipt of authorized return merchandise. Credits or refunds will not be issued without the proper return authorization number.

Thank you for shopping.

• These prices are only available while our supplies last.
• If more than one item is ordered a partial order may be shipped on sale merchandise. You will not be charged for any item that is not shipped.
• There are no backorders or rain checks issued on special merchandise.
• No refunds are allowed on this merchandise.